![]() Always keep spare USB 3.0 and USB-C cables on hand for troubleshooting. If the drive mounts after changing cables, it confirms the original USB cable was defective. Swap out the USB cable with a different high-quality cable.Try connecting the drive to another USB port on your Mac.Disconnect both ends and reconnect the cable.Inspect the cable for any obvious damage like cuts, frays or bent connectors.Try these steps to troubleshoot a potentially faulty USB cable: ![]() Cables can become loose over time, suffer physical damage, or just stop working reliably. ![]() One of the simplest and most common reasons an external drive won’t show up is a problem with the USB cable. We’ll explain each of these issues in more detail and how to diagnose them below.
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